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    My Account

    You will need to register before you can place an order with NUXE.

    As long as you have a valid email address, then you can head over to our sign up page to keep up to date with the latest news and product launches.

    It’s easy to make changes to your details, whether it’s your payment information, password or address book.

    Log‐in to your account and you will find a range of categories at the bottom of the page under ‘Account Settings’.

    In order to reset your password, we invite you to the log‐in page and select 'Forgotten your password?'. Add the e-mail address registered and then you will receive a link that will guide you through the reset procedure. Please note this link will only be valid for 30 minutes for security purposes.  

    To make sure you don’t miss any of our exclusive offers and promotions, you will be automatically added to our VIP list as soon as you register with the Nuxe beauty community. You can unsubscribe from our exclusive emails by removing the tick from the box during registration.

    If you have already registered and then change your mind, you can unsubscribe by logging in to your account and selecting the option “Email preferences”.

    You can rest assured that shopping with Nuxe is safe. 

    We’re fully compliant with the data protection act so we care about keeping your details secure.

    For further information, please visit our Privacy Policy page.

    If you no longer want to receive Nuxe news and promotions then you can log‐in to your account and select the ‘Email Preferences’ option to make this change. 

    Please refer to our Privacy Policy page.
    You simply need to send a written request via the contact form with the subject “Personal Data & GDPR”.

    Ordering

    It’s easy to place an order with us. Log‐in to your account to begin browsing our range.

    Once you have found the product you want, you will need to click ‘Buy Now’. You can either carry on shopping or click ‘View Basket’ if you’ve got everythingyou need; this will give you the option to checkout.

    If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you will need to enter the details manually.

    Before you place the final order just check everything is correct. We will then send you an email as soon as the order is on its way.

    Our Customer Service team are always on hand to provide support and guidance if required.

    See our contact page to get in touch with them.

    Please refer to our Terms and Conditions page.

    Yes, click on the ‘My Basket’ icon at the top of the page and you will be able to see the item(s) you have in there so far.

    Use the + button to stock-up on your favourite items, or the – button if you have selected too many. If you want to remove an item completely then click the x button.

    Yes, your delivery address is chosen at the checkout stage. Your order will automatically default to any saved address but you can choose to add a new one by clicking ‘Add a new address’.

    All items ordered with Nuxe are subject to stock availability. We want you to be able to order and receive the products you love with ease, so we will always aim to let you know if an item is out of stock.

    Now and again there can be an unexpected delay, if so we will get in touch to let you know.

    We’ll send you an email as soon as your order is on its way. You can also check your account to see the progress of an order or to track it. 

    If you are having problems accessing the checkout or any part of our website, then please get in contact with our Customer Service team straight away so we can fix this for you.

    Your account makes it easy to keep track of all your orders.

    Once logged in, you will see each individual order that you have placed with us. Select the one that you want and you will be provided with all the details you need about that order.

    We will also send you a dispatch email as soon as your order is on the way.

    Your account will show any previous orders you have placed.

    Click on the order you want to view to find out more. If the order has been sent then you will be able to click through to track it from your account.

    The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive. 

    Once you’ve placed your order we cannot make any changes to it.

    If you want to try and cancel so that a new order can be placed, then you’ll need to log‐in to your account.

    Select the relevant order and you’ll see that you can choose to cancel individual items or the whole order.

    We’ll send you an email within an hour to let you know if the cancellation worked. Please don’t place a new order until you hear from us.

    We are sorry to hear you would like to cancel your order.

    If there is anything we might be able to do before you cancel, then please contact our Customer Service team through your account to see if they can help.

    If not, then select the order that you wish to cancel. You can choose to cancel individual items or the whole order.

    We will send you an email within an hour to let you know if the cancellation worked.

    If it fails, this is because the order has already been processed and is ready to be sent. Items that are in stock are processed quickly so that we can aim to get products to our customers without delay. If this is the case, then please visit our Returns Policy to help you get the order back to us instead.

    Don’t worry we understand that this can happen; you can try and cancel the item in your account.

    You’ll need to click on the item and choose the cancel option. We’ll send you an email within an hour to let you know if it worked.

    If you can’t cancel then you can send the item back to us. It’s best to refer to our Returns Policy to find out how.

    If you still need help, please contact our Customer Service team who are always on hand to provide support and guidance.

    We’re really sorry that happened as we aim to provide high quality items to all of our customers.

    So that we can look into this for you, please contact us to tell us more via the 'Still need help?' section (below).

    To speed the process up, it’d really help if you could find the information below before contacting us, don’t worry if you can’t though, we can help once you get in touch.

    1. Order Number

    2. Product Name

    3. Details of the fault

    4. Images that support the fault, if applicable

    As soon as we’ve looked into the fault, we’ll let you know what we plan to do next by sending you an email.

    Don’t throw the faulty product away, it may be needed for further investigation

    We are really sorry to hear you have received the wrong item, sometimes things can go wrong but don’t worry as we can help. Please send us a message via the contact form.

    We will need to know the following information so that we can fix this for you:

    1. Order number.

    2. Incorrect item received.

    3. The correct item ordered.

    4. Pictures of the outside of the parcel and what is in it.

    As soon as we have looked into what went wrong, we will let you know what we plan to do next by sending you an email.

    We take pride in our products, so we are sorry to hear you have received your order damaged. We take every care to ensure your delivery arrives exactly as we sent it, however things can sometimes get damaged in transit. So that we can look into this for you, please contact us to tell us more.

    If the parcel was damaged it should be refused or given back to the courier.

    If the parcel was alright, please send pictures within 3 days after delivery.

    Please do not throw the item away, we need pictures of the damage to ensure we take measures to prevent it happening again in the future.

    As soon as we have looked into what went wrong, we will let you know what we plan to do next by sending you an email.

    If the item has been sent, then please send a message via the contact form to let our Customer Service team know and they’ll be happy to help.

    Payments & Discounts

    We offer a variety of online payment methods to ensure our customers can place orders with ease.

    VISA, MASTERCARDS, PAYPAL, MAESTRO

    You can select your preferred payment method at checkout.

    As we take fraud very seriously, you will face validation and authorisation by us and the card issuer.

    We do this to ensure that our customers are safe while they shop.

    If you are seeing the status ‘Payment Problem’ on one or more of your orders then this means that we need you to check the payment information that has been submitted.

    Click onto the order and you should see an option to resolve the problem. Before re-entering any card details you will need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account.

    If you have done all that and still the problem is not fixed, then please contact our Customer Service team.

    Once you place an order, the payment will show in your account as pending until we send the products to you.

    The pending transaction is telling you that the payment is authorised to be taken.

    If you want to add new payment details then you will need to do this at the checkout stage.

    Your new card details will be saved once your order has been placed. This means that next time around you can order your favorite Nuxe products with ease. You can manage your saved payment cards by clicking into ‘Payment Cards’ under Account Settings in your account.

    Once you have found all the items that you want then click the bag icon in the drop right of your screen, you will see a box located below your list of items which says ‘Got a discount code? Enter it here’.

    Add your unique discount code into this box and click ‘Add’ to apply the discount.

    It is not possible to use several NUXE Discount codes for the same order.

    If you have any problems entering the code then you can contact our Customer Service team.

    To receive your invoice, you can send an email to customerservice-uk@nuxe.com entitled “Invoice request” and stating your order number.

    Our Customer Service team will then edit your invoice and send it to you within a few days.

    This invoice will show the buyer’s contact details as entered when the order was placed. It is not possible to change these contact details.

    Shipping

    All our delivery options can be found on our Shipping Information page.
    Our Shipping Information page can tell you the timeframes associated with our different delivery options alongside their costs.

    We will send you an email as soon as your order is on the way. For tracked orders, you can use the tracking link provided in your email or located in your account to check where your order is.

    Have you checked for any delivery cards? Your parcel may have been left somewhere safe, such as with a neighbor or been taken to a local depot.

    Our Shipping Information page can give you more information and timescales.

    Don’t worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card. This card is from the courier and lets you know where your parcel is and how you can collect it.

    Refunds & Returns

    We try not to make things complicated for you, contact our Customer Service team and they’ll do the rest.

    You will need to tell them the reason for the return so they can choose the best option for you.

    We want all of our customers to enjoy their products so if you are not happy with your order then you can send it back to us.

    All we ask is that you let us know that you do not want the order within 14 days of receipt and make sure the products have not been opened, once you have obtained your RAN (Returns Authorisation Number) you will then have a further 14 days to return your item.

    To get the order back to us safely please contact our Customer Service team via the 'Still need help?' section (below).

    They will send you all the information you need.

    Please refer to our returns policy page for more information.

    If you still need help or have any further questions then our Customer Service team is on hand to help. You can contact them via the 'Still need help?' section (below).

    As soon as we receive your order, we will review the reason for return and let you know what we plan to do next.

    You should receive an email to notify you of any action taken.

    Your refund should be returned to your account within 5 working days and we will send you an email to let you know it’s on its way.

    If you do not receive your refund and it has been 10 working days since you received our email, then you will need to contact our Customer Service team through your account.

    Brand and Products

    All Nuxe products are produced in FRANCE, mainly in our recently renovated factory in Brittany. The words "made in France" therefore always appear on our products.

    Nature is our philosophy. Laboratoire Nuxe always favours the use of natural ingredients. Sometimes, certain synthetic ingredients need to be added (e.g. sunscreens). Our products have a high percentage of natural ingredients, which in most cases are of botanical origin. The percentages of these natural ingredients are also shown on our products.

    All our products are non-comedogenic, i.e. they do not favor the appearance of comedones.
    Nuxe does not market products for babies (under 3 years of age) or young children.

    Laboratoire NUXE does not currently offer a specific range for women who are pregnant.

    All our products are tested under dermatological supervision and, to the best of our knowledge, there is no significant risk factor.

    Face care products can therefore be used from the 4th month of pregnancy (with the exception of NUXE BIO ORGANIC Glow Rich Moisturising Cream and Detoxifying + Glow Mask)

    With regard to body care products, given that we have not conducted any clinical trials under medical supervision on this target population, as a precaution, we do not recommend the use of NUXE products on the body during pregnancy.

    Nuxe products are not certified as vegan, but we guarantee the absence of ingredients of animal origin; with the exception of the Rêve de Miel® range which contains beehive products (honey, beeswax, etc.).

    NUXE does not test any of its products or raw materials on animals and thus complies with European regulations.

    What about China?

    Since 2018, a selection of Nuxe products has been distributed in China. Regulations in China differ from those in other countries in which we are present: imported cosmetic products are subject to random testing on animals, which we do not approve of. We strongly wish to see these practices replaced by alternative methods and are seeking to contribute to a change in the position of the Chinese authorities in this respect.

    A list of gluten-free products is available from our consumer department.

    Laboratoire Nuxe accepts no compromises in relation to your safety. We have over 25 years of experience in the formulation of cosmetic products and apply demanding requirements in relation to anti-microbial protection of formulas while guaranteeing optimum skin tolerance. This is why we have chosen phenoxyethanol as a preservative. This ingredient has been used for over 60 years in cosmetics, food and medical applications. It is also found in its natural state in green tea and chicory. It is therefore tried and tested. Its safety data is frequently re-examined by the scientific experts from the Scientific Committee on Consumer Safety (SCCS) considering the most recent risks and its safety is reconfirmed on each occasion. There is no risk of “overdosing” linked to an accumulation of products containing this molecule. There is currently no health risk associated with using cosmetic products which contain phenoxyethanol as a preservative and comply with European regulations.

    We note with regret the current controversies which are contributing to misinformation and repeat our commitment to offering formulas with recognised effectiveness and sensoriality, in complete safety.

    Most of our care products do not contain alcohol.

    Where alcohol is present, it is always in a low concentration to give the product a refreshing sensation (no drying or irritating effect on the skin).

    In this case, it can be identified in the list of ingredients under the terms “ALCOHOL” or “ALCOHOL DENAT”.

    At NUXE we have chosen to use linear silicones, in small doses and where these provide a real benefit for the sensory experience of our textures (e.g. to limit an oily, sticky feel, create a silky, velvety texture, etc.). Even in this case, our formulas still contain mainly natural-origin ingredients.

    Sodium lauryl sulphate is a natural-origin cleansing agent (surfactant) that is used in cosmetics for its excellent foaming properties.

    We may use this, but only in small quantities in certain NUXE hygiene products. In this case, it is always combined with other ultra-gentle cleansing agents.

    Palm oil (= "Elaeis guineesis oil" in the list of ingredients) is never used in our products.

    On the other hand, we may use very small quantities of palm oil derivatives in certain NUXE products. In this case, we favor suppliers who are concerned with sustainable development and take part in round tables (RSPO - Round Table on Sustainable Palm Oil) aimed at promoting integrated farming.

    Allergens are substances originating from scents (e.g.: benzyl alcohol, limonene, linalool, citral, etc. 26 are listed to date).

    As Nuxe products are fragranced, they may contain certain allergens. These are then listed at the end of the composition to make them easier to identify for individuals affected by allergies.

    People who have no allergies have no reason to avoid using these substances.

    NB: The same system applies in the food sector. This allows someone who is allergic to eggs, for example, to avoid eating them.

    However, the rest of the population who are not affected by this allergy can consume egg-based products without fear.

    For many years, Nuxe has been aware of the potential impact of certain cosmetic ingredients on the environment.

    This is why NUXE has never used plastic micro-beads (polyethylene or polypropylene) in its exfoliating or rinse-off products.

    We use natural ingredients such as rice powder, nuts, lychees to exfoliate the skin.

    If the person knows the specific molecule that triggers the allergy, we recommend that he or she consults the list of ingredients shown on each product or contacts our consumer department.

    Our formulas have undergone numerous tests proving their stability over time. Under these conditions, according to the Cosmetics Regulation, these products are not required to show an expiry date. If you have any doubt, please contact us. We can tell you the production date of your product based on its batch number.

    You will find a logo on your product showing an Open Jar with a number followed by the letter M (e.g.: 12M or 6M). This is called the PAO (Period After Opening). It is the recommended period, stated as a number of months, during which the product must be used after opening, assuming normal storage conditions and no exposure to extreme temperatures.

    All our foaming/rinse-off products are easily biodegradable.

    As with all sun protection products using chemical filters, clothing may be stained if the fabric comes into contact with the skin before the product has been fully absorbed. We therefore advise against getting dressed immediately after applying sun protection and recommend waiting until the product has been completely absorbed (especially in the case of white clothing).

    NUXE Sun formulas contribute to respect of marine environments.

    They have been tested on the marine eco-system (algae and bacteria representative of marine life). Furthermore, our formulas are also water-resistant, which reduces the dispersion of sunscreens when swimming. The After-Sun Hair and Body Shampoo (rinse-off formula) is easily biodegradable. We recommend that you refer to the usage rules in force in the bathing area.

    Contact NUXE Customer Service via the contact form. Keep the product, as you will be asked for it.

    You can contact Nuxe Customer Service by email : customerservice-uk@nuxe.com or via the contact form. Please keep the product.

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