Upon receiving your order, you have 14 days to raise your return.
You are responsible for the costs of return. We try not to make things complicated foryou. Please contact our Customer Service team and they’ll send you a return form for you to use and all the information you need.
Please find our contact form and select “my order” entry, here.
For the return to be accepted, the products must be in perfect condition, in their original case, unopened and unused. All gifts received must be returned too.
Simply follow the steps below to make a return:
1. You will receive your return request and you RAN number by contacting our customer service team. You have a further 14 days to return your item(s) to us.
2. Prepare your return: put the products in a package (you can use the original box). Print and put the warehouse address part of return label on the outside of your package. Please ensure the return authorization number is on both your package and documentation inside the parcel.
3. Please ensure your items are securely wrapped and your parcel contains all the information requested. For the return to be accepted, the product(s) must be in perfect condition, in their original packaging, unopened and unused. All gifts must be returned.
4. Post your return (you will be in charge of the shipping costs). Make sure to ask for a receipt as proof of sending.
5. We will notify you via email when we have processed your return.Please note refunds may take 3 to 4 weeks to show in your account. The refund will appear in your account as ‘THG’.