Returns & Refunds
What’s Nuxe return Policy?
Except for Discounted Items, you may return the unused portion of any Products purchased at www.us.nuxe.com without penalty and for any reason, within thirty (30) days after delivery of the Product.
Items that were purchased during promotional offers of a 30% or more discount (“Discount Items”) are sold “as-is” and are not eligible for a refund or a return.
Refunds will be made only if Products are returned to Nuxe, Inc. in the original packaging. Those Products that are purchased at a physical store location or from other websites are subject to the return policies of the place where purchased and are not eligible for a refund if returned to Nuxe, Inc. as provided in this Site.
If your order included a free Gift with Purchase, please include it with your return to receive a refund on your order. Unfortunately orders shipped back without their free gifts will not receive a refund. Feel free to keep your 3 free samples should you decide to return any purchase.
When can I expect my refund?
If eligible, refunds for timely returned Products will be made in the same manner as paid within 72 hours from receipt, process and confirmation of the returned Products.
The initial shipping costs will not be refunded. You will receive:
• The full purchase price of the Product; plus
• Sales Taxes paid, if any.
Refunds are made to the original form of payment, with the exception of electronic e-Coupon, in which case a new e-Coupon Certificate will be emailed to the original recipient.
If this does not answer your question, our consultants are at your disposal